Inspect before you keep
Most Dripo orders are delivered by a rider, so you can check your item at the door. If it doesn't match the listing, you can return it on the spot — no awkward back-and-forth.
What's covered
Purchase Protection has you covered if:
- the item is significantly not as described — wrong size, colour, or item;
- it has damage or flaws that weren't disclosed; or
- it never arrives.
What's not covered
Pre-loved means pre-loved. Protection doesn't cover:
- normal signs of wear that were honestly described and rated;
- a change of mind after you've accepted an item; or
- damage that happens after delivery.
How to raise an issue
If something's wrong, decline the item at delivery or contact us right away with photos. We'll review it quickly and arrange a refund or return wherever Purchase Protection applies.
However you pay
Whether you choose cash on delivery or digital payment, you're protected the same way — you only keep, and pay for, items that are as described.
Questions
Email us at hello@dripo.app and we'll help.